The rise of chatbots was a watershed in the history of business-led customer interactions. However, the bubble burst when most of the conversations offered by chatbots were found to be rambling and disconnected. As the technology progressed, a new trend—encapsulating both chatbots and virtual assistants—marked a new phase in customer service. It was Conversational AI, and its biggest strength was its ability to be empathetic, which shone out like a beacon. Today, the technology has gone past its days of oblivion and is creating new value for multiple industries.
Read our infographic to know the key differences between conversational AI and chatbots, and learn why businesses have started to prefer the former over the latter.